Leadership and Management

This is our lighter version of "GDPR Awareness" which is for learners who require an overview of GDPR. This course will cover: What the GDPR is Categories of data An overview of the six GDPR principles Rights of individuals Standards for consent Accountability requirements for organisations

This Level 3 Food Safety in Catering e-Learning course is indispensable if you are a business owner, or a manager/supervisor of small, medium, or large catering operations. The course provides a grounding in the things you need to know to achieve full compliance including; waste disposal, pest control, cleaning, and an overview of HACCP. Course module topics include: • Introduction to food safety • Assisting an investigation • Good hygiene practice • Temperature control • Workplace and equipment design • Cleaning, disinfection, and waste control • Pest control • Personal hygiene • Training • HACCP • Food safety management tools

This Level 3 Food Safety in Manufacturing e-Learning course is indispensable if you are the manager/supervisor of a small, medium, or large food manufacturing business. The course is especially relevant if you are responsible for developing and monitoring HACCP based food safety management procedures and systems. Course module topics include: • Introduction • Legislation • Good hygiene practice • Temperature control • Workplace and equipment design • Cleaning, disinfection and waste disposal • Pest control • Personal hygiene • Training • HACCP

This course will introduce you to the subjects of diversity and equality. By the end of this course you will be able to: • Explain the difference between equality and diversity • Acknowledge the importance of equality and diversity both inside and outside of work • List the protected characteristics • List the different types of Prohibited Conduct

This Level 3 Health and Safety in the Workplace e-Learning course is essential for anyone in a supervisory role, who requires a thorough understanding of health and safety. There is a particular emphasis on monitoring of staff, and controls to help minimise the risk of accidents and processes to deal with ill-health in the workplace. Course module topics include: • Introduction to health and safety • Legislation • Accidents in the workplace • Ill health in the workplace • Health and safety organisation and management • The role of supervisors

Employers must carry out risk assessments in respect of all significant workplace hazards, and failure to comply with this legal requirement can result in prosecution and heavy penalties. Such prosecutions rarely arise from any wilful intention to break the law, but rather through an ignorance of the legal requirements, or a lack of understanding of how to carry out the assessments, how detailed they should be, and how they should be recorded. Having completed this course the learner will feel competent, and able, to conduct risk assessments effectively, and to appropriate standards. Course Content: • The importance of risk assessment • Hazard and risk • Identifying workplace hazards • Identifying those at risk • Evaluating levels of risk • Hazard removal • Risk control • Recording the assessment • Ongoing risk review

The IOSH Managing Safely course is a market-leading health and safety course for managers (anyone with responsibility for other people). It is aimed at managers and supervisors in any sector, and any organisation. The course content is designed to give managers all they need to know to help them handle health and safety in the area under their responsibility. Managers will gain a well-rounded knowledge of health and safety, and safe systems of work, so that they can apply their knowledge at work with confidence.

Upon completion of this course, you will be able to: • Explain the difference between direct and indirect discrimination • Recognise and describe discriminatory behaviour • Explain how such behaviour may be avoided • Acknowledge why discriminatory behaviour is legally, morally and professionally unacceptable

'Duty of Care’ involves the promotion of wellbeing – that is the positive way in which a person feels and thinks of themselves - and making sure that people are kept safe from harm, abuse, and injury. It therefore requires workers in health and social care to always act in the best interest of the people they care for, and their co-workers. It also requires them not to act, or fail to act, in a way that results in harm, to act within their competence, and to avoid taking on anything they do not believe they can safely do. 'Duty of Care' is part of the code of conduct for healthcare support workers, and adult social care workers in England, and is usually part of their job description. This course will enable the learner to understand the meaning of 'Duty of Care', and how to comply with its key components. This course covers: • Legislation impacting on Duty of Care • A definition of Duty of Care • Duty of Care to those receiving care, and support and to other workers • Following agreed ways of working • Passing on concerns • Supporting independence • Respecting the rights of individuals • Reporting incidents, errors and near misses • Dealing correctly with comments and complaints • Managing conflict

In many of today’s organisations, much of the important work takes place in meetings. These meetings are organised and conducted for a specific purpose, usually to deliver new knowledge or information, discuss issues or ideas, solve problems or reach decisions. The goal of anyone calling a meeting, therefore, should be to make sure those attending have a clear understanding of why they are there, what they can contribute, and what the intended outcomes of the meeting are. All this whilst feeling included, motivated and respected. On the face of it this is a tall order, but this course aims to show you how easy it can be, provided you know what steps to take and how to take them. On completion of this course, you will be able to: • List the key criteria of an effective meeting • Explain the importance of determining the meeting objectives • List the characteristics of an effective agenda • Explain how to prepare for a meeting • Describe how to start a meeting