Sales & Business Development

This course provides the learner with a detailed explanation of each of these areas. A lighter version, titled 'A Quick Guide to GDPR' is also available for learners that require an overview of GDPR. This course covers: • What the GDPR is • Why we need it • Categories of data • Key changes in legislation • Standards for consent and safeguarding of children’s data • Accountability requirements for data controllers and processors

This course will introduce you to the subjects of diversity and equality. By the end of this course you will be able to: • Explain the difference between equality and diversity • Acknowledge the importance of equality and diversity both inside and outside of work • List the protected characteristics • List the different types of Prohibited Conduct

Work is actually very good for most people as it provides a purpose in life, and a source of personal fulfilment. Work pressure can, therefore, be a positive and a motivating factor that helps us to achieve our goals and full potential. Work-related stress, however, occurs when aspects of job design such as constant change, long hours, or tight deadlines - result in work pressures of various kinds becoming excessive. This excessive pressure can leave people feeling worried, uncertain, and overwhelmed by stress. This course aims to enable the learner to understand what work-related stress is, what causes it, and how to handle it effectively.

Upon completion of this course, you will be able to: • Explain the difference between direct and indirect discrimination • Recognise and describe discriminatory behaviour • Explain how such behaviour may be avoided • Acknowledge why discriminatory behaviour is legally, morally and professionally unacceptable

In this course we consider the importance of a balanced diet, and its significance for those receiving care or support. We also take a look at the very important subject of food safety, which requires us to ensure that the food people eat is not going to cause them harm. This course covers: • The six key nutrients for a healthy diet • The importance of good nutrition • The importance of fluids • The Eatwell Guide • Signs and symptoms of poor nutrition and dehydration • Meeting nutritional needs and preferences • Maintaining dignity when eating and drinking • Enabling access to fluids and food • Food safety – types of hazard • Handling, storing and preparing food • Food allergens and allergic reaction

In many of today’s organisations, much of the important work takes place in meetings. These meetings are organised and conducted for a specific purpose, usually to deliver new knowledge or information, discuss issues or ideas, solve problems or reach decisions. The goal of anyone calling a meeting, therefore, should be to make sure those attending have a clear understanding of why they are there, what they can contribute, and what the intended outcomes of the meeting are. All this whilst feeling included, motivated and respected. On the face of it this is a tall order, but this course aims to show you how easy it can be, provided you know what steps to take and how to take them. On completion of this course, you will be able to: • List the key criteria of an effective meeting • Explain the importance of determining the meeting objectives • List the characteristics of an effective agenda • Explain how to prepare for a meeting • Describe how to start a meeting

Sometimes, when you are listening to a conversation, do you find yourself thinking about the answer to the question that’s about to be asked? Or, do you find yourself forming an opinion and interrupting before the speaker has even had a chance to finish speaking? If this is you, then you are not using good listening skills. Good listeners keep their ears open, and their mouths shut. This course will give you the right skills to listen correctly, and therefore become a better communicator. Learning Objectives • Understand the concept of whole brain listening • Know the difference between: 'Attending Behaviour', 'Listening Self Discipline', and 'Observational Skills'

Being able to deliver an effective presentation is a crucial skill for many people since it can be a highly effective tool when there is a need to inform, influence, or persuade others. It can also be rewarding - to you as well as to the group to whom you are presenting - as there is an enormous amount of satisfaction to be had in receiving positive feedback from an engaged and enthusiastic audience. By the end of this course you will be able to: • Deliver resources • Understand personal communication • Present within time restrictions • Be aware of difficult audiences This course is suitable for anyone with a responsibility for delivering presentations. Key features: High quality images Audio/non-audio